Managed Services

Offerings 

Helpdesk OperationTechnical SupportSystems AdministrationConsultancy Services

Our

Expertise

We provide Managed Services for Helpdesk Support according to our customers need if it is 8x5 or 24x7 shift. As the primary frontline support of IT Department it is a crucial point where we able to get the exact details of the Request/Issues and provide initial response & support while looking for permanent solutions. Properly documenting of all IT request is always part of our Standard operating procedures. We implement Helpdesk Operation from hiring the right kind of staff for Helpdesk roles , establish IT Helpdesk policies, SLA and institute IT Helpdesk work values to the client overall business. We integrate ITIL best practices to our customer Business Process resulting into increase of work efficiency to our customer business.

Helpdesk Operation

Technical Support

We provide Managed Services for Computer/laptop hardening according to customers IT Security standard, software deployment, inventories (hardware/software), critical security patch deployment are the few of the many procedural we do in Technical Support. Computer / laptop / POS deployment in accordance to client target timeline, precise planning & execution without affecting the business operations and constant inventory record update are just part of standard procedures
We provide Managed Services support for Microsoft, Linux, Cloud technologies and we make sure our jobs are aligned to latest ITIL standard practices (ex. Change Management, capacity Management, etc.) We introduce to our client our non-bias recommendation and proven effectiveness of Technology Virtualization. We make sure that Total cost ownership are always being consider to our customers decision making. We restored and improve (re-hab) our client IT infrastructure. We integrate our client existing policies, processes, IT equipment, IT staff and stakeholder expectations. We also measure, test and calibrate the overall effectiveness and efficiency in accordance to our client stakeholder satisfaction. These are just some of samples we do in Systems Administration.

Systems Administration

Consultancy Services

It covers all aspect of Information Technology Management from IT Service delivery, IT Staff management, Vendor management, Budgeting, IT Road-map and provide Industry IT standard frameworks. We build and organize our client IT Department according to the organization goal (Mission/Vision). From streamlining the current IT Organization reporting line, performance management calibration, career development path, revisiting IT staff KPI up to alignment to the other Department expectation that will benefit the overall Organization.

Frequently Asked Questions

Is the practice of outsourcing the responsibilities for maintaining, and anticipating need for, a range of processes and functions in order to improve business operations and cost cutting.

Yes, we are Philippines Government DOLE Order No. 174 Certified

Monday to Friday our normal working days.

Client can do the character evaluation while PTECH will do the technical assessment.

Let's Discuss What's Next

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