Telephone etiquette and spiel is another important aspect of a good customer aura you need to envision to your IT Department as a few words of professional warm greeting will make a difference even to the most irate internal customers. They are lots of spiel variations you need to consider and it will be a very long topic discussion for us, so if you have Customer Service Department in your company then why not seek advise to them since they are more expert to this kind of field, also it helps you & your dept to enhance further your existing relationship with them. Doing it a habit is a key and will take a while to adjust, but your team’s effort will pay off sooner or later and who know’s one of your company executives might be pleasant to present your department phone spiels to any potential customers as a sign of customer service centric organization across your company.

 

 

 

 

 

 

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